FAQS
CUSTOM COOKIES
Our round cookies are approximately 7cm in diameter. We print your custom design/logo using an edible ink printer. Our printer is the first and only printer ever approved by NSF, a USA-based company that tests and certifies hundreds of thousands of items used in food preparation. The print head and inks are certified GMP (Good manufacturing practicing) components.
Our cookies are baked fresh when you place an order and will be sent out the next business day to allow the print to dry before packaging.
INGREDIENTS/ALLERGENS
Our base ingredients for our cookies are butter, sugar, vanilla, eggs, flour, baking powder and salt. We ice our cookies with fondant.
All our items are baked and processed on shared equipment. We frequently use wheat, nuts, coconut, soy, dairy and egg-containing ingredients in our bakery, and we do our best to prevent cross-contamination. However, we recommend that those with allergies to any of these ingredients use caution when enjoying our sweets.
If you require a list of ingredients for our cakes prior to purchasing, please contact us.
HOW DO I PLACE AN ORDER?
All orders are placed through our online store. If you’re unsure of your order, please contact us.
So you can get your cookies on time for your event, please make sure you select the date you need them for when you checkout.
POSTAGE & HANDLING
Postage and handling Australia wide for our cookies is $9.95. Please allow 3-5 business days for delivery. If you require an urgent order or for bulk orders, please contact us.
Our cookies are individually wrapped to ensure they remain fresh. We pack them carefully in bubble wrap to avoid any damage in transit. Sometimes breakage and damage may occur once they have left our kitchen. If this happens, please contact us without delay so we can resolve the issue.
All our cakes and cupcakes are for delivery only in Sydney. If you’re unsure if we deliver in your area, please contact us before you place your order.